Refund policy
RETURN & REFUND POLICY
Last Updated: 2 October 2026
At BUYORA, we want our customers to have a positive shopping experience. This policy explains when a product may be eligible for a return, replacement, or refund and how to contact us if there is an issue with your order.
1. RETURNS
BUYORA does not accept returns for change of mind, personal preference, incorrect selection, or simply no longer wanting the product.
However, if you receive a damaged, defective, or incorrect product, you may contact us for assistance.
Eligible issues must be reported within 7 days of delivery.
2. RETURN ELIGIBILITY
To be considered for a return, replacement, or refund due to a product issue:
• The product must have been purchased from BUYORA.
• The issue must be reported within 7 days of delivery.
• You may be required to provide photographs or videos showing the issue.
• The product should be kept in the condition in which it was received until we provide further instructions.
• We may request additional information or evidence to verify the issue.
Returns and replacements are subject to review and approval.
3. DAMAGED PRODUCTS
If your product arrives damaged, please contact us within 7 days of delivery.
Please provide:
• Your order number
• Clear photographs of the product
• Photographs of the packaging, where applicable
• A brief description of the damage
• A video, if requested by our support team
After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund.
4. DEFECTIVE PRODUCTS
If the product is defective or does not function as reasonably expected, please contact us within 7 days of delivery at:
buyora.care@gmail.com
We may request photographs, videos, or other information to verify the issue.
If the issue is verified and the order is eligible, we may provide a replacement or refund.
5. INCORRECT PRODUCT
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
Once the issue is verified, we may provide a replacement or refund, depending on the circumstances and product availability.
6. EXCHANGES
BUYORA does not offer exchanges for customer preference, change of mind, size, colour, or incorrect selection.
However, if you receive a damaged, defective, or incorrect product, you may be eligible for a replacement or refund after review.
7. REPLACEMENTS
For an eligible damaged, defective, or incorrect product, BUYORA may provide a replacement where the same product is available.
If a replacement is not available, we may provide a refund or another appropriate resolution.
Replacement availability may depend on product availability and fulfillment conditions.
8. RETURN SHIPPING COSTS
For an approved return resulting from a damaged, defective, or incorrect product, BUYORA will arrange or cover the applicable return shipping cost where a return is required.
As BUYORA does not accept change-of-mind or preference-based returns, return shipping for such requests is not applicable.
9. REFUND PROCESS
Once we receive the required information and, where applicable, the returned product, we will review the issue.
If your refund is approved, it will generally be processed within 5–7 business days after approval.
The time taken for the refund to appear in your account may vary depending on the payment provider or bank.
REFUND METHOD
Refunds will generally be issued according to the payment method used for the order:
• Online payment: The refund will be processed through the applicable original payment method.
• Cash on Delivery (COD): The refund will be processed through an appropriate bank account, UPI, or other payment method requested or confirmed by the customer.
Additional information may be requested to process a COD refund securely.
10. NON-RETURNABLE PRODUCTS
The following may not be eligible for return or refund unless the product is received damaged, defective, or incorrect:
• Products that have been used, altered, or damaged after delivery
• Products missing original components or accessories
• Products damaged due to improper use or handling
• Personal hygiene or certain personal-care products
• Products specifically identified as non-returnable
• Change-of-mind or preference-based returns
• Products returned after the applicable 7-day reporting period
Certain products may have product-specific return restrictions, which will be communicated where applicable.
11. ORDER CANCELLATION
You may request cancellation of an order before it has been dispatched.
Please contact us as soon as possible at:
buyora.care@gmail.com
Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.
12. REFUND DELAYS
If an approved refund has not appeared within the expected timeframe, please first check with your bank or payment provider.
If you still have not received the refund, contact us at:
buyora.care@gmail.com
We will assist you in checking the status of the refund.
13. CONTACT US
For return, replacement, refund, damaged, defective, or incorrect product concerns, please contact:
BUYORA
Email: buyora.care@gmail.com
Website: joy-cart.in
We will review eligible requests and work to provide a fair resolution.